Royal Bar Catering

Shipping & Returns

Royal Bar Catering allows 14 days for your application for a Cooling Off period to reach us, counting from the day after you receive the goods. The item must be returned in “perfect resellable condition” and is returned at the customer’s cost (as per normal return guidelines) With regards to the Cooling Off period, please see this link Prior to the order being packed/shipped Check the status of your last Order under your Account. If the order is still open, you are free to cancel the entire order. If you would like to remove single Items from your order please contact us. If the product is already picked, packed and/or shipped, then it’s too late to cancel the order.

To return unwanted goods After the order is shipped/received, please phone our office and arrange for pickup or delivery.

You only pay return postage and the price which you paid for the item will be accredited to your credit card account after we receive your return. Remember that no matter what the reason for cancellation is, you must act within the time limits set by the law and let us know within 14 days of receiving the goods You can return your parcel under the Cooling Off period when:

 * You have not opened/used the item
 * There is no visible damage or marks on the item
* The parcel and all parts belonging to the item is being returned in the same standard as it was shipped out Some special cases for which you do not have a right to use Cooling Off:
* Services provided within seven working days.
* Goods customised to your personal specifications. (eg.: PC built to order
* Items are damaged by user or in transit back to us.
* Items or retail package has been damaged (cannot be sold as new)
* Parts are missing  in the return shipment If you do not collect your order or give us notification that you wish to cancel within the stipulated time period, we will have no way of knowing why your order has not been collected. In such cases you will not only be charged for your order, but also for any additional costs we incur in connection with the transaction.

Remember that you are required by regulation and/or law to actively inform us of your intention to return goods within the stipulated time frame. The returned items must be in the same condition as when they left our warehouse.
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